Our Secret Weapon is "Raving Fan" Customer Service
I believe "Raving Fan" customer service is our secret weapon. This level of expectation from your experience with Spencer McDonald and Just Listed Photography is the most important aspect of our business model.
Just Listed Photography is built around making your experience as easy and pleasurable as possible. We will go the extra mile for you.
OUR 4 PRINCIPLES:
1: PEOPLE DO BUSINESS WITH PEOPLE THEY KNOW, LIKE, AND TRUST
We structure our "Raving Fan" customer service to be as accommodating as possible.
We make pricing fair and go out of the way to put clients needs first. Even if this means capturing extra photos, reshooting if needed, or distance fees.
A key differentiator is our attention to the details of our photoshoot. This includes moving trash cans or eye distractions from the exterior of the home and taking an extra 15-20 minutes inside getting interior photo ready.
Just Listed Photography wants the photos we capture to be right for your listing.
2: PEOPLE LIKE SIMPLE
We believe in being straight forward about our pricing, processes, expectations, photo downloading, and billing.
With every photoshoot you get your photos delivered in less than 24 hours (in most cases), professional editing that include sky replacement and lawn enhancement (if necessary). Also, we invest a good deal of time making sure the interior white balance is spot on.
When you download your photos from the PixieSet folder you will have two versions... one version is for web based usage and works great with the NWMLS and the second is a high resolution set that can be used for printing, such as flyers and ads.
3: PEOPLE DO NOT LIKE WAITING
At Just Listed Photography we do our best to back to you as quickly as humanly possible. In most cases it is within 1 hour.
If you need a photoshoot the next day... we can probably do that. It is our goal to accommodate your need.
And our turn time usually works like this: if we shoot at 3pm we will have your photos back no later than 4pm the next day. Usually they are in your inbox when you wake up in the morning.
We do our very best to make each client feel that they are our #1 priority. This means you wait as little as possible.
4: NEVER MAKE CLIENTS FEEL LIKE AN INCONVENIENCE
Just Listed Photography works hard at making your life easier by not having to worry about great photos or service.
We go out of the way to over deliver on all of our services and promises. This means showing up on time, focusing on the details of the photos, creating awesome final images, and delivering back to you in a timely manner.
Other real estate professionals have loved what we do. You can check out some testimonials here and feel free to contact the brokers personally to inquire about what Spencer McDonald and Just Listed Photography can do for you and your business.
OUR "RAVING FAN" CUSTOMER SERVICE BOILS DOWN TO ONE THING:
UNDER PROMISE AND OVER DELIVER EVERY TIME
As a client of Just Listed Photography we seek to always put your needs first and to genuinely do our very best to beat your expectations.
Go ahead... give us a spin and you will not be sorry. Message me now on FB at HDRbySpencer. ;-)
To your success.
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